Patients & Families

Charity Care Policy

Financial Assistance, Charity Care & Payment Plans.

Centura Health is committed to providing high-value health care while serving the diverse needs of those living within the communities we serve. Centura Health treats emergent and urgent patients regardless of their ability to pay or their coverage status.

We believe medically necessary health care services should be accessible to all, regardless of age, gender, geographic location, cultural background, physical mobility or ability to pay. We are committed to providing health care services and acknowledge that, in some cases, the patient will not be financially able to pay for the services received. Whenever possible, we will determine eligibility for charity before or at the time of admission.

The Centura Health Financial Assistance Program is in accordance with the requirements set forth in the Patient Protection and Affordable Care Act (PPACA) and the Internal Revenue Code Section 501(r), effective July 1, 2016. This financial assistance program is also in accordance with Colorado Senate Bill 14-50, Hospital Financial Assistance, which was passed by the Colorado General Assembly and became effective Dec. 31, 2014. The legislation requires hospitals to provide financial assistance/charity care to patients in emergent situations and whose incomes are less than 250 percent of the current year’s federal poverty level. When possible, each uninsured patient is eligible to be screened for financial assistance.

If an insured patient is not eligible for assistance, Centura Health is committed to offering reasonable payment plan options to its patients, and will allow for at least 30 days past the payment due date before pursuing collections.

  • Payment Plans

    Individual payment plans

    Payment plans for partial financial assistance accounts will be individually developed with the individual patient. All collection activities will be conducted in conformance with the federal and state laws governing debt collection practices. No interest will accrue to account balances while payments are being made unless the individual has voluntarily chosen to participate in a long term payment arrangement that bears interest applied by a third-party financing agent.

    All payment plans will follow the Centura Health payment plan guidelines.
    Account balance plan duration

    • $500 No more than 12 months
    • $500 - $1499 No more than 18 months
    • $1500 - $4999 No more than 24 months
    • $5000 No more than 36 months

    All payment plans should be at least $25 per month. If the patient requests payments less than $25 or a longer payment plan than outlined above, the proposed payment plan must be approved by one of the following:

    • Facility Patient Access Director
    • Facility CFO or Controller

    If an individual complies with the terms of his or her individually developed payment plan, no collection action will be taken.

  • Contact a Financial Counselor to Apply for Assistance

    To take the first step in applying for Centura Health Financial Assistance, please contact the Financial Counselor at the hospital where you received your medical care.

    Avista Adventist Hospital
    100 Health Park Drive
    Louisville, CO 80027
    Financial Counseling: 303-673-1223

    Bob Wilson Memorial Grant County Hospital
    415 N. Main
    Ulysses, KS 67880
    Financial Counseling: 620-356-1266

    Castle Rock Adventist Hospital
    2350 Meadows Boulevard
    Castle Rock, CO 80109
    Financial Counseling: 720-455-1507

    Littleton Adventist Hospital
    7700 South Broadway
    Littleton, CO 80122
    Financial Counseling: 303-738-2764

    Longmont United Hospital
    1950 Mountain View Avenue
    Longmont, CO 80501
    Financial Counseling: 303-485-4110

    Mercy Regional Medical Center
    1010 Three Springs Avenue
    Durango, CO 81301
    Financial Counseling: 970-764-2380

    OrthoColorado Hospital
    11650 West 2nd Place Lakewood, CO 80228
    Financial Counseling: 720-321-0402

    Parker Adventist Hospital
    9395 Crown Crest Boulevard
    Parker, CO 80138
    Financial Counseling: 303-269-4983

    Penrose Hospital
    2222 North Nevada Avenue
    Colorado Springs, CO 80907
    Financial Counseling: 719-776-7489

    Porter Adventist Hospital
    2525 South Downing Street
    Denver, CO 80210
    Financial Counseling: 303-765-3879

    St. Anthony Hospital
    11600 West 2nd Place
    Lakewood, CO 80228
    Financial Counseling: 720-321-0402

    St. Anthony North Health Campus
    14300 Orchard Parkway
    Westminster, CO 80023
    Financial Counseling: 720-627-3003

    St. Anthony Summit Medical Center
    340 Peak One Drive
    Frisco, CO 80443
    Financial Counseling: 970-668-2811

    St. Catherine Hospital
    401 E. Spruce Street Garden City, KS 67846
    Financial Counseling: 620-272-2454

    St. Francis Medical Center
    6001 East Woodmen Road
    Colorado Springs, CO 80920
    Financial Counseling: 719-571-1021

    St. Mary-Corwin Medical Center
    1009 Minnequa Avenue
    Pueblo, CO 81004
    Financial Counseling: 719-557-4148

    St. Thomas More Hospital
    1338 Phay Avenue
    Canon City, CO 81212
    Financial Counseling: 719-285-2196

Patient Responsibility Overview

  • Colorado

    Federal
    Poverty Level
    Patient Responsibility
    (Inpatient, Observation, Same Day Surgery)
    Patient Responsibility
    (Outpatient, Recurring, Physician Services)
    Patient Responsibility
    (Emergency)
    Amount Of Financial
    Assistance Approved
    0-250% $650 copay per visit $50 copay per visit $50 copay per visit 100% (less copay)
    251-299% 10% of charges 10% of charges 10% of charges 90%
    300-399% 20% of charges 20% of charges 20% of charges 80%
  • Kansas

    Federal
    Poverty Level
    Patient Responsibility
    (Inpatient, Observation, Same Day Surgery)
    Patient Responsibility
    (Outpatient, Recurring, Physician Services)
    Patient Responsibility
    (Emergency)
    Amount Of Financial
    Assistance Approved
    0-150% $650 copay per visit $50 copay per visit $50 copay per visit 100% (less copay)
    151-200% 10% of charges 10% of charges 10% of charges 90%
    201-250% 20% of charges 20% of charges 20% of charges 80%
  • Federal Poverty Income Guidelines

    2019 Federal Poverty Guidelines

    If you are within the guidelines of the table below, you may qualify for assistance.

    Household size 100% 133% 150% 200% 250% 300% 400%
    1 $12,490 $16,612 $18,735 $24,980 $31,225 $37,470 $49,960
    2 $16,910 $22,490 $25,365 $33,820 $42,275 $50,730 $67,640
    3 $21,330 $28,369 $31,995 $42,660 $53,325 $63,990 $85,320
    4 $25,750 $34,248 $38,625 $51,500 $64,375 $77,250 $103,000
    5 $30,170 $40,126 $45,255 $60,340 $75,425 $90,510 $120,680
    6 $34,590 $46,005 $51,885 $69,180 $86,475 $103,770 $138,360
    7 $39,010 $51,883 $58,515 $78,020 $97,525 $117,030 $156,040
    8 $43,430 $57,762 $65,145 $86,860 $108,575 $130,290 $173,720
    $4,420 per addtl person